Razão Hospitaleira
Privacy Policy
Effective Date: 01/01/2021
Last Updated: 01/01/2025
1. Introduction
Razão Hospitaleira ("we", "our", "us") is committed to protecting your privacy and handling your personal data responsibly, transparently and securely.
This Privacy Policy explains how we collect, use, store, protect and share your personal information when you:
Visit our website.
Contact us.
Request a quotation.
Book our services.
Make a payment.
Register an account.
Subscribe to our marketing communications.
Use our Holiday Let (AL) Management services.
Book holiday accommodation.
We process personal data in accordance with:
The General Data Protection Regulation (GDPR) (EU Regulation 2016/679)
Portuguese Data Protection Law
Other applicable legislation.
2. Who We Are
Razão Hospitaleira provides:
Residential Cleaning Services
Commercial Cleaning Services
Residential Property Maintenance
Commercial Property Maintenance
Holiday Let (AL) Management
Holiday Accommodation Services
Website
www.razaohospitaleira.com
General Enquiries
comunicacao@razaohospitaleira.com
Customer Support
apoio@razaohospitaleira.com
Algarve
+351 926 675 268
Madeira
+351 936 820 969
3. Information We Collect
Depending on how you interact with us, we may collect:
Personal Information
Full name
Company name
Address
Email address
Telephone number
Date of birth (where required)
Nationality (where legally required)
Tax Identification Number (NIF) where required
Booking Information
Payment Information
Payments are processed securely through trusted third-party providers.
Razão Hospitaleira does not store your complete debit or credit card details.
Technical Information
IP address
Browser type
Device information
Operating system
Website activity
Cookies
Analytics data
4. How We Use Your Information
We use your information to:
Provide our services.
Process bookings.
Respond to enquiries.
Manage customer accounts.
Process payments.
Issue invoices.
Arrange appointments.
Provide customer support.
Improve our website.
Prevent fraud.
Comply with legal obligations.
Send important service updates.
Send marketing communications where you have consented.
5. Legal Basis for Processing
We process your information where necessary:
To perform a contract.
To comply with legal obligations.
For our legitimate business interests.
Where you have provided consent.
6. Sharing Your Information
We only share information where necessary.
This may include:
We never sell your personal information.
7. Holiday Let (AL) Management
Where you engage us to manage your property, we may process information relating to:
Property ownership
Guest bookings
Occupancy
Property maintenance
Cleaning schedules
Financial reporting
Owner communications
Only authorised personnel will have access to this information.
8. Holiday Accommodation Bookings
Guests booking accommodation may be asked to provide information required for:
9. Marketing Communications
You will only receive marketing emails where:
You may unsubscribe at any time.
10. Cookies
Our website uses cookies to:
Improve website performance.
Remember your preferences.
Analyse website traffic.
Improve user experience.
Measure advertising performance.
Please refer to our Cookie Policy for further information.
11. Data Security
We implement appropriate technical and organisational measures to protect your information against:
Unauthorised access.
Loss.
Misuse.
Disclosure.
Alteration.
Destruction.
Despite our efforts, no internet transmission can be guaranteed as completely secure.
12. Data Retention
We only retain personal information for as long as necessary to:
Retention periods may vary depending on legal and operational requirements.
13. Your Rights
Under GDPR you have the right to:
Access your personal information.
Correct inaccurate information.
Request deletion of your data.
Restrict processing.
Object to processing.
Withdraw consent.
Request data portability.
Lodge a complaint with the relevant supervisory authority.
Requests may be submitted using the contact details below.
14. Third-Party Websites
Our website may contain links to external websites.
Razão Hospitaleira is not responsible for the privacy practices of third-party websites.
15. Children's Privacy
Our services are not intended for children under the age of 16.
We do not knowingly collect personal information from children without appropriate legal authority.
16. International Transfers
Where data is transferred outside the European Economic Area (EEA), appropriate safeguards will be implemented to protect your information in accordance with GDPR.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the updated revision date.
18. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact us.
Razão Hospitaleira
🌐 Website
www.razaohospitaleira.com
📧 General Enquiries
comunicacao@razaohospitaleira.com
📧 Customer Support
apoio@razaohospitaleira.com
📞 Algarve
+351 926 675 268
📞 Madeira
+351 936 820 969
19. Supervisory Authority
If you believe your personal data has not been handled correctly, you have the right to lodge a complaint with the relevant Data Protection Authority in Portugal.
Comissão Nacional de Proteção de Dados (CNPD)
Website
https://www.cnpd.pt
Copyright
© 2025 Razão Hospitaleira. All rights reserved.
This Privacy Policy is governed by the laws of Portugal and complies with the General Data Protection Regulation (GDPR), Portuguese Data Protection legislation and other applicable European Union laws.