Razão Hospitaleira
Holiday Let (AL) Management Terms & Conditions
Effective Date: 01/01/2021
Last Updated:01/01/2025
These Holiday Let (AL) Management Terms & Conditions govern the management services provided by Razão Hospitaleira ("we", "our", "us") to property owners ("the Owner", "you", "your").
By engaging our services, you acknowledge that you have read, understood and accepted these Terms & Conditions.
1. Scope of Services
Razão Hospitaleira provides professional Holiday Let (AL) Management services, which may include:
Services depend on the management package selected.
2. Property Eligibility
The Owner confirms that the property:
Holds all licences required by Portuguese law.
Is legally permitted to operate as Holiday Let accommodation.
Complies with all health and safety regulations.
Is fully insured.
Is maintained in a safe and habitable condition.
Razão Hospitaleira reserves the right to suspend services if these requirements are not met.
3. Owner Responsibilities
The Owner agrees to:
Provide accurate property information.
Maintain valid AL registration.
Maintain appropriate insurance.
Keep utilities active.
Ensure all appliances are operational.
Notify us of any changes affecting the property.
Pay all agreed fees on time.
Inform us of any owner stays to block availability.
4. Booking Management
Razão Hospitaleira will manage reservations through agreed booking channels.
We cannot guarantee:
Occupancy levels
Revenue
Number of bookings
Guest behaviour
All bookings remain subject to availability and operational requirements.
5. Pricing
Accommodation prices may be adjusted according to:
Seasonality
Local demand
Market conditions
Local events
Length of stay
Occupancy trends
Where the Owner retains pricing control, Razão Hospitaleira will follow the agreed pricing instructions.
6. Cleaning & Laundry
Professional cleaning and laundry services will normally be arranged between guest stays.
Additional cleaning or laundry resulting from excessive guest use may be charged separately where recovery from the guest is not possible.
7. Maintenance
Razão Hospitaleira may arrange maintenance on behalf of the Owner.
Routine works requiring expenditure will normally require Owner approval.
Emergency repairs necessary to protect guests or prevent further property damage may be authorised without prior approval where immediate action is required.
All maintenance costs remain the responsibility of the Owner unless recoverable from a guest or third party.
8. Property Access
Razão Hospitaleira may access the property for:
Guest arrivals
Guest departures
Cleaning
Laundry
Maintenance
Inspections
Emergencies
Reasonable notice will be provided where practical.
9. Guest Damage
Where guest damage occurs, Razão Hospitaleira will make reasonable efforts to recover costs from the guest or booking platform.
Recovery cannot be guaranteed.
Any unrecovered costs remain the responsibility of the Owner unless otherwise agreed.
10. Owner Use
The Owner must provide advance notice of personal stays.
Existing confirmed reservations cannot normally be cancelled without the Owner accepting any associated financial consequences.
11. Marketing
Razão Hospitaleira may advertise the property using:
Company website
Social media
Online travel agencies
Advertising campaigns
Photography
Video
The Owner grants permission for the property to be photographed and marketed for the duration of the management relationship.
12. Financial Matters
Management fees, cleaning charges and additional services will be charged in accordance with the agreed management package.
Razão Hospitaleira may deduct agreed fees before transferring rental income where applicable.
Statements may be provided upon request or as part of the selected package.
13. Insurance
The Owner is responsible for maintaining suitable insurance, including:
Razão Hospitaleira is not responsible for uninsured losses.
14. Liability
Razão Hospitaleira shall not be liable for:
Our liability shall be limited to the value of the management fees paid for the relevant service, except where prohibited by law.
15. Owner Communication
The Owner agrees to respond promptly to requests for information or approvals where required.
Failure to respond may result in delays to bookings, maintenance or guest services.
16. Suspension of Services
Razão Hospitaleira may suspend services where:
Fees remain unpaid.
The property becomes unsafe.
The Owner breaches these Terms.
Required licences expire.
Continued management could expose the Company to legal or reputational risk.
17. Cancellation & Termination
Either party may terminate the management relationship by giving 30 days' written notice unless otherwise agreed.
Immediate termination may occur where there is:
Outstanding fees remain payable following termination.
18. Privacy
Personal information is processed in accordance with our Privacy Policy, the General Data Protection Regulation (GDPR) and applicable Portuguese legislation.
19. Governing Law
These Terms & Conditions are governed by the laws of Portugal.
Any dispute shall be subject to the exclusive jurisdiction of the Portuguese Courts.
20. Contact
Razão Hospitaleira
Website
www.razaohospitaleira.com
General Enquiries
comunicacao@razaohospitaleira.com
Customer Support
apoio@razaohospitaleira.com
Algarve
+351 926 675 268
Madeira
+351 936 820 969