Razão Hospitaleira

General Enquiries:

Customer Support:

Algarve:

+351 926 675 268

Madeira:

+351 936 820 969

2. Scope of Services

We provide residential and commercial maintenance services including, but not limited to:

• General Property Maintenance

• Handyman Services

• Plumbing Repairs

• Electrical Repairs*

• Carpentry

• Painting & Decorating

• Furniture Assembly

• Curtain & Blind Installation

• TV Mounting

• Door & Lock Repairs

• Silicone & Sealant Replacement

• Pressure Washing

• Gutter Cleaning

• Minor Building Repairs

• Preventative Maintenance

• Property Inspections

(*Electrical work is carried out only where permitted by law and by suitably qualified personnel.)

3. Booking Requests

Submitting a booking request does not guarantee acceptance.

Bookings are confirmed only after:

• Availability has been checked.

• The quotation has been accepted (where applicable).

• Payment requirements have been satisfied.

4. Quotations & Estimates

Unless otherwise agreed:

• Quotations remain valid for 14 days.

• Estimates are based on the information provided.

• Hidden defects or unforeseen issues may require revised quotations.

Customers will always be informed before additional work is undertaken.

5. Hourly & Fixed Price Work

Some services are charged:

• Per hour

Others:

• At a fixed agreed price.

Minimum booking times may apply.

If work finishes earlier than the booked time, no refund is due for unused time unless otherwise agreed.

6. Materials

Unless stated otherwise:

Materials are charged separately.

Where Razão Hospitaleira purchases materials on behalf of the customer, an agreed sourcing fee may apply.

All materials remain the property of Razão Hospitaleira until paid in full.

7. Customer Supplied Materials

Customers may choose to supply their own materials.

Razão Hospitaleira accepts no responsibility for:

• Incorrect materials

• Defective products

• Delays caused by missing materials

• Manufacturer defects

Our workmanship guarantee does not extend to customer supplied products.

8. Additional Work

During maintenance visits, our technicians may identify additional defects.

No additional work will be undertaken without customer approval.

Where immediate action is required for safety reasons, we will attempt to contact the customer before proceeding.

9. Access

Customers agree to provide:

• Safe access

• Parking where possible

• Electricity and water if required

• Access to all relevant areas

Failure to provide access may result in call-out charges.

10. Appointment Times

Appointment times are approximate.

Traffic, emergencies or previous appointments may affect arrival times.

Customers will be informed whenever possible.

11. Waiting Time

A complimentary waiting period of 15 minutes is included.

Additional waiting time may be charged.

If access cannot be obtained, the appointment may be cancelled and charged as a no-show.

12. Health & Safety

Razão Hospitaleira reserves the right to refuse or suspend work where:

• Conditions are unsafe.

• Dangerous substances are present.

• Aggressive behaviour occurs.

• Structural instability exists.

• Utilities create unacceptable risk.

Staff safety always takes priority.

13. Electrical & Plumbing Work

Where legally required, work will only be carried out by suitably qualified personnel.

Customers are responsible for ensuring compliance with local regulations where permits are required.

14. Existing Defects

Razão Hospitaleira is not responsible for defects that existed before work commenced.

Examples include:

• Hidden leaks

• Rotten timber

• Corroded pipework

• Structural movement

• Damp behind walls

15. Property Damage

Any concerns regarding workmanship should be reported within 7 days of completion.

Where our workmanship is found to be defective, we will rectify the issue within a reasonable period.

Our liability does not extend to:

• Existing defects

• Normal wear and tear

• Damage caused by third parties

• Damage resulting from customer supplied materials

16. Guarantees

Razão Hospitaleira guarantees the quality of its workmanship for a reasonable period appropriate to the type of work carried out.

Manufacturer warranties apply separately to products and materials supplied.

17. Cancellations

More than 48 hours before the appointment:

No charge.

24–48 hours:

50% cancellation fee.

Less than 24 hours:

100% cancellation fee.

Emergency bookings may not be refundable.

18. Emergency Call-Outs

Emergency call-outs are subject to technician availability.

Additional charges may apply for:

• Evenings

• Weekends

• Public holidays

• Urgent attendance

19. Force Majeure

Razão Hospitaleira shall not be liable for delays or inability to perform services caused by circumstances beyond our reasonable control, including severe weather, natural disasters, utility failures, government restrictions or other unforeseen events.

20. Limitation of Liability

Our maximum liability shall not exceed the value of the services supplied unless otherwise required by law.

Nothing within these Terms excludes liability which cannot legally be excluded.

21. Complaints

Complaints should be submitted to:

We aim to acknowledge complaints within two working days and resolve them as promptly as possible.

22. Privacy

Customer information is processed in accordance with our Privacy Policy and applicable GDPR legislation.

Personal information is never sold to third parties.

23. Governing Law

These Terms & Conditions are governed by the laws of Portugal.

Any disputes shall be subject to the exclusive jurisdiction of the Portuguese Courts.

24. Contact

Razão Hospitaleira

Website:

General Enquiries:

Customer Support:

Algarve:

+351 926 675 268

Madeira:

+351 936 820 969

Razão Hospitaleira

Property Maintenance Terms & Conditions

Effective Date: [Insert Date]

Last Updated: [Insert Date]

1. Company Information

Razão Hospitaleira

Website:

General Enquiries:

Customer Support:

Algarve:

+351 926 675 268

Madeira:

+351 936 820 969

2. Scope of Services

We provide residential and commercial maintenance services including, but not limited to:

• General Property Maintenance

• Handyman Services

• Plumbing Repairs

• Electrical Repairs*

• Carpentry

• Painting & Decorating

• Furniture Assembly

• Curtain & Blind Installation

• TV Mounting

• Door & Lock Repairs

• Silicone & Sealant Replacement

• Pressure Washing

• Gutter Cleaning

• Minor Building Repairs

• Preventative Maintenance

• Property Inspections

(*Electrical work is carried out only where permitted by law and by suitably qualified personnel.)

3. Booking Requests

Submitting a booking request does not guarantee acceptance.

Bookings are confirmed only after:

• Availability has been checked.

• The quotation has been accepted (where applicable).

• Payment requirements have been satisfied.

4. Quotations & Estimates

Unless otherwise agreed:

• Quotations remain valid for 14 days.

• Estimates are based on the information provided.

• Hidden defects or unforeseen issues may require revised quotations.

Customers will always be informed before additional work is undertaken.

5. Hourly & Fixed Price Work

Some services are charged:

• Per hour

Others:

• At a fixed agreed price.

Minimum booking times may apply.

If work finishes earlier than the booked time, no refund is due for unused time unless otherwise agreed.

6. Materials

Unless stated otherwise:

Materials are charged separately.

Where Razão Hospitaleira purchases materials on behalf of the customer, an agreed sourcing fee may apply.

All materials remain the property of Razão Hospitaleira until paid in full.

7. Customer Supplied Materials

Customers may choose to supply their own materials.

Razão Hospitaleira accepts no responsibility for:

• Incorrect materials

• Defective products

• Delays caused by missing materials

• Manufacturer defects

Our workmanship guarantee does not extend to customer supplied products.

8. Additional Work

During maintenance visits, our technicians may identify additional defects.

No additional work will be undertaken without customer approval.

Where immediate action is required for safety reasons, we will attempt to contact the customer before proceeding.

9. Access

Customers agree to provide:

• Safe access

• Parking where possible

• Electricity and water if required

• Access to all relevant areas

Failure to provide access may result in call-out charges.

10. Appointment Times

Appointment times are approximate.

Traffic, emergencies or previous appointments may affect arrival times.

Customers will be informed whenever possible.

11. Waiting Time

A complimentary waiting period of 15 minutes is included.

Additional waiting time may be charged.

If access cannot be obtained, the appointment may be cancelled and charged as a no-show.

12. Health & Safety

Razão Hospitaleira reserves the right to refuse or suspend work where:

• Conditions are unsafe.

• Dangerous substances are present.

• Aggressive behaviour occurs.

• Structural instability exists.

• Utilities create unacceptable risk.

Staff safety always takes priority.

13. Electrical & Plumbing Work

Where legally required, work will only be carried out by suitably qualified personnel.

Customers are responsible for ensuring compliance with local regulations where permits are required.

14. Existing Defects

Razão Hospitaleira is not responsible for defects that existed before work commenced.

Examples include:

• Hidden leaks

• Rotten timber

• Corroded pipework

• Structural movement

• Damp behind walls

15. Property Damage

Any concerns regarding workmanship should be reported within 7 days of completion.

Where our workmanship is found to be defective, we will rectify the issue within a reasonable period.

Our liability does not extend to:

• Existing defects

• Normal wear and tear

• Damage caused by third parties

• Damage resulting from customer supplied materials

16. Guarantees

Razão Hospitaleira guarantees the quality of its workmanship for a reasonable period appropriate to the type of work carried out.

Manufacturer warranties apply separately to products and materials supplied.

17. Cancellations

More than 48 hours before the appointment:

No charge.

24–48 hours:

50% cancellation fee.

Less than 24 hours:

100% cancellation fee.

Emergency bookings may not be refundable.

18. Emergency Call-Outs

Emergency call-outs are subject to technician availability.

Additional charges may apply for:

• Evenings

• Weekends

• Public holidays

• Urgent attendance

19. Force Majeure

20. Limitation of Liability

Our maximum liability shall not exceed the value of the services supplied unless otherwise required by law.

Nothing within these Terms excludes liability which cannot legally be excluded.

21. Complaints

Complaints should be submitted to:

We aim to acknowledge complaints within two working days and resolve them as promptly as possible.

22. Privacy

Customer information is processed in accordance with our Privacy Policy and applicable GDPR legislation.

Personal information is never sold to third parties.

23. Governing Law

These Terms & Conditions are governed by the laws of Portugal.

Any disputes shall be subject to the exclusive jurisdiction of the Portuguese Courts.

24. Contact

Razão Hospitaleira

Website:

General Enquiries:

Customer Support: